FAQs

have questions?

where does kiva deliver?

Since we've just started, we're only delivering in the UAE. We genuinely hope this kicks off so we can spread our kiva to the world.

how do you exchange/ return a kiva book?

We really hope you don't have to, but if you truly find a defect in your kiva book, send us an email within 7 days of your order with photographs of your issue.

We will process your refund within 2-3 business days.

where all does kiva ship?

At the moment we only ship to the UAE. But we hope to spread kiva to the world.

how long does shipping take?

Do allow us 2-3 days to fulfil shipping within UAE.